1. Introduction
Harbor Haven Foundation ("we", "us", or "our") is committed to protecting and respecting your privacy and confidentiality. This Privacy Policy explains how we collect, process, share, and protect your personal information when you visit our website, request support services, apply to volunteer, or donate to our programs.
2. Information We Collect
We only collect personal information that is voluntarily provided by you. Depending on how you interact with our platform, we collect:
- • Support Requests: Name (or pseudonym/alias), preferred contact channels (email, phone, WhatsApp), requested support type, and details of your situation.
- • Volunteer Applications: First name, last name, email address, phone number, areas of interest, and scheduling availability.
- • Donations: Cardholder name and contact details. (Card numbers, CVV, and expiry details are transmitted securely and are never stored on our servers).
- • Contact & Inquiry Messages: Full name, email address, message subject, and the contents of your message.
3. How We Use Your Information
We process your data strictly to fulfill the intent of your submissions, specifically to:
- • Direct emergency and community support requests to our counselors and protection staff.
- • Evaluate and coordinate volunteer placements and partnerships.
- • Handle transactions, manage donations, and issue acknowledgment receipts.
- • Respond to inquiries, feedback, and information requests.
4. Form Processing & Third-Party Services
Our forms are handled and processed via Web3Forms. Submissions made on this site are securely forwarded directly to our communication channels. We do not sell, rent, or lease your personal details to third parties. We will only share details with external organizations when explicitly authorized by you, or where required to protect an individual's safety in accordance with our Safeguarding policies.
5. Safety & Confidentiality
We implement appropriate technical security measures to maintain the safety of your personal information. Support requests are treated with strict confidentiality. If you choose to contact us regarding critical protection issues, you are highly encouraged to use a pseudonym or alias if that helps ensure your physical safety.
6. Your Rights
You have the right to request access to the information we hold about you, request corrections to inaccurate data, or request the complete erasure of your contact details from our records at any time. To exercise these rights, please contact us at privacy@harborhavenfoundation.org.